Third Monday Host Notes

Hi TOPcast Insiders!

If you haven’t already done so, please do mark your calendar now for the interactive “recorded live” episode of TOPcast: Monday, November 8, 2021 from 11:00am-11:45am (US Eastern Time; UTC -5:00). Also, please use this Zoom sign-up form to ensure that you receive the access link to the Zoom session via email. (Note: The plan is to send the access link on Friday, November 5 with a reminder message a couple of hours prior to the start of the live session.)

- Tom and Kelvin

Coffee Links

• Single Origin Peru from Blind Tiger Coffee Roasters in Tampa, FL

Content Links

• Dr. Alexandera (“Sasha”) Thackaberry’s Online Profile
• From Nielsen Norman Group: “Journey Mapping 101”
• “What Is a Service Blueprint?: Designing a Seamless Service Process”
• “Use Touchpoint Terrain Maps instead of Customer Journeys”
• Research Article: “Mapping pedagogical touchpoints: Exploring online student engagement and course design” (in Active Learning in Higher Education)
• TOPcast episode #59: “Online Faculty Development”
• Mark Your Calendar: Live Recording of the “Year in Review” Episode of TOPcast is Monday, November 8, 2021 from 11:00am-11:45am (US Eastern Time; UTC -5:00). Sign-Up to Attend

Extra Special Feature

• Video Version of this Episode! (Includes “socially distanced” recording by Tom and Kelvin)